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Computer User Support Specialist

Patuxent River, MD
StraCon Services Group, LLC is seeking a Full-Time Computer User Support Specialist, Journeyman. The Computer User Support Specialist, Journeyman will serve as PMA IT Support/NMCI POC who will be responsible for handling day to day IT issues within the program office.  This opportunity offers a diversified workload with endless opportunities to develop new and highly desired skills in the IT Support Environment. The Computer User Support Specialist, Journeyman will assist the team with NMCI POC duties NMCI related actions within their designated Competency/PMA include Ordering, Data Accuracy, Delivery Completeness Reporting, Customer Assistance, MAC (Move, Add, Change) Implementation, Seat Management, and Customer Satisfaction.

Functional Description
  • Placing help desk calls for the PMA end user, following through to ensure end user issue resolution.
  • Resolving end user’s IT hardware and software related issues, including VTC equipment, Printers, Scanners, fax machines, stand-alone systems, creating and maintaining outstanding customer relations
  • Creating and maintaining employee and seat order data including profiles for new employees, ordering new seats, transferring assets, and terminating seats as required
  • Following procedures for ordering outside of NET / COS to support specific requirements.
  • Placing help desk calls for the PMA end user, following through to ensure end user issue resolution.
  • Resolving end user’s IT hardware and software related issues, including VTC equipment, Printers, Scanners, fax machines, stand-alone systems, creating and maintaining outstanding customer relations
  • Creating and maintaining employee and seat order data including profiles for new employees, ordering new seats, transferring assets, and terminating seats as required
  • Following procedures for ordering outside of NET / COS to support specific requirements.
  • Maintaining a working knowledge of proper NET / COS procedures through attendance at training sessions.
  • Responding to data calls in accordance with specific directions and maintaining local records (spreadsheets, databases, etc.) to effectively support customer requirements.
  • Assisting customers if they encounter obstacles in processes for receiving their new equipment and receiving applicable documentation by forwarding issues for resolution.
  • SharePoint Administration, RDT&E System Administration support.
In addition, the Computer User Support Specialist will be responsible for, but not limited to, the following requirements.

Travel Requirements:
  • Minimal (Less than 5%).
Experience Requirements:
  • A minimum of 3-10 years of experience listed in the functional description.
Desired Experience:
  • Previous experience working with the NMCI Business Operations Support Team
  • SharePoint Administration experience
  • COMPTIA Security+
 
Education Requirements:
  • BS or BA degree.
  • Allowable substitution:
    • Associate’s Degree plus and additional four (4) years of work experience performing duties described in the functional description of the labor category may be substituted for a Bachelor’s Degree.
    • Six (6) years of additional work experience performing duties described in the functional description of the labor category may be substituted for a Bachelor's Degree.
Security Requirements:
  • U.S. Citizenship required
  • Minimum Secret clearance required OR must be eligible to apply and be granted interim DoD interim clearance prior to employment.
StraCon is an Equal Opportunity and Affirmative Action Employer

COVID Policy: Prospective and/or new employees will be required to adhere with StraCon’s vaccination policy. All StraCon employees must be fully vaccinated, and they must submit proof of vaccination on their first day of employment. If applicable, prospective, or new employees may seek an exemption to the vaccination requirement at Contact Us and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more strict, will take precedence over StraCon’s vaccination policy.



 
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